Legal Aspects of Consumer Protection in Fintech Services
Keywords:
Consumer Protection, Fintech, Indonesian LawAbstract
This study examines the legal aspects of consumer protection in financial technology (fintech) services in Indonesia, focusing on the analysis of existing laws and regulations and their implementation. Fintech services have grown rapidly along with the increasing use of digital technology in the financial sector, but this development has also raised various challenges related to the protection of consumer rights. This study reviews the applicable legal framework, including Law Number 8 of 1999 concerning Consumer Protection and Law Number 11 of 2008 concerning Information and Electronic Transactions, as well as the Financial Services Authority Regulation. The results of the analysis show that although existing regulations have provided a legal basis for consumer protection, implementation in the field still faces various obstacles, such as lack of information transparency, misuse of personal data, and weak law enforcement. This study provides recommendations for strengthening regulations and improving supervision in order to ensure that consumer rights are well protected in the dynamic fintech ecosystem.
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